Customer Experience & Retention Representative

to proceed this application Click the link below

https://forms.office.com/r/CgBRjJu2eP

• Duties and Responsibilities:

Client Servicing. Attend to customer asks and concerns on a timely manner, proactively check on customer experience and concerns and provide immediate solutions; document key customer concern updates and interactions using the company approved tools; proactively reach out to assigned customer base to establish relationship and capture upsell opportunities

• Collaboration. Collaborate with other teams, segments and business units to apply apt solutions

Decision Making. Make critical decisions that is both a win for the business and the customer; Apply the highest form of integrity-based decision making, documenting and credit declaration both overt and personal

• Desired Qualifications:

1+ years experience as an account manager, retention specialist, sales representative or accumulated years in experience

• Account management experience, proactive and reactive is an advantage

Demonstrated track record of meeting and exceeding quota or set metrics

• Strong time management, interpersonal, conflict resolution, and collaborative selling or retention skills

Results-oriented representative who is dynamic and with keen attention to details

• Excellent presentation and communication skills

Willing to do night shift

• Willing to do hybrid work setup (10-11 days per month, Cubao or Ortigas office)

to proceed this application Click the link below

https://forms.office.com/r/CgBRjJu2eP

Job Types: Full-time, Permanent

Pay: Php40,

• 00 - Php50,000.00 per month
  
  Benefits:
• Company Christmas gift

Health insurance

• Paid training

Work from home
Schedule:

• 8 hour shift

Evening shift

• Holidays

Late shift

• Overtime

Weekends
Supplemental Pay:

• 13th month salary

Bonus pay

• Commission pay

* Yearly bonus

Application Question(s):

• to proceed this application Click the link below

https://forms.office.com/r/CgBRjJu2eP