Customer Development Supervisor

The Customer Development Supervisor is responsible for driving revenue growth and building strong relationships with customers. This role involves leading a team of customer development staff, overseeing customer engagement strategies, and driving business growth through effective customer relationships.

• Duties and Responsibilities:

• Supervise and mentor a team of customer development staff, providing guidance, training, and support to ensure team success.

• 2. Develop and implement customer engagement strategies to enhance customer satisfaction, retention, and loyalty.

• 3. Build and maintain strong relationships with key customers, addressing their needs and ensuring a positive customer experience.

• 4. Collaborate with the R&D team to identify opportunities for upselling, cross-selling, and promoting new products to customers.

• 5. Monitor team performance metrics, set targets, and track progress to achieve customer development goals.

• 6. Analyze customer feedback and market trends to identify opportunities for improvement and innovation

• 7. Provide ongoing training and development opportunities for the customer development team to enhance their skills and expertise.

• 8. Prepare regular reports on customer engagement activities, sales performance, and customer satisfaction levels for management review.

• 9. Implement strategies to retain existing customers, reduce churn, and increase customer lifetime value.

• 10. Work closely with other departments, such as Marketing and Product development, to align customer development efforts with overall business objectives.

• 11. Represent the company at trade shows, industry events, and customer meetings

• 12. Coordinates with logistics and operations teams to ensure timely delivery and fulfill customer requirements.

• 13. Identify and target new customer segments to expand the customer base.

• QUALIFICATIONS

• Education : Bachelor's degree in Business Administration, Marketing, HRM, or any food related courses

• Experience : Proven experience in customer service, sales, or a food related field, with at least 2 years in a Supervisory role in food industry.

• Special Skills :

Computer savvy

Strong leadership and team management skills

Good communication, negotiation, and problem-solving abilities

Ability to analyze date, identify trends, and make data driven decisions.

Fast Learner

Good time management and organizational skills

Job Types: Full-time, Permanent

Benefits:

• Health insurance

Life insurance

• Opportunities for promotion

Promotion to permanent employee
Schedule:

• 8 hour shift

Day shift

• Overtime

Supplemental Pay:

• 13th month salary

Overtime pay

Ability to commute/relocate:

• Mandaue, Cebu: Reliably commute or planning to relocate before starting work (Preferred)

Application Question(s):

• How much is your expected salary

Education:

• Bachelor's (Preferred)

Experience:

• Customer Development Supervisor: 1 year (Preferred)

Location:

• Mandaue, Cebu (Preferred)

Willingness to travel:

* 50% (Preferred)