Customer Care Supervisor responsibility is to manage customer queries and complaints and escalate when needed across various communication channels. Customer Care Supervisor is a frontline support customers by providing helpful information about the product and services, answer questions and respond to complaints in a very timely and professional manner.
- Interact in a positive, empathetic and professional attitude toward customer at all times and be able to capture what the customer need or issue
Monitor and follow the customer inquiries from the respective teams and response promptly to the customer inquiries- Communicate with customer through various channels to ensure timely update of the issues
Remain calm and relax when dealing with customers especially when there is not enough information of the issues may require escalation to the other teams
- Keep records of customer interactions, transactions comments and complaints
Can work under pressure and willing to take additional responsibilities when need arisesWork Schedule:
Monday to Thursday - 7am to 6pm and Friday 8am - 5pm
Brgy. Makiling Calamba City, Laguna near Yakult Makiling
Minimum 2 years experience with 1 yea supervisory
Bachelor of Science in Business Administration
Ability to stay calm when customers are stressed and upset
- Certificate in Customer care (an advantage)
Ability to read physical, emotional and voice cues
12 Days Vacation Leave (earned monthly)
12 Days Sick Leave
1 Day Birthday Leave
Other statutory Leaves as required by Philippine law
Upon reaching 1 year tenure
Can avail financial assistance
Cash Advance
Emergency Loan
Medical/HMO
Retirement/Separation Benefits
Bereavement leave with financial assistance
Job Types: Full-time, Permanent
Pay: Php20,- 00 - Php23,700.00 per month
Schedule: - Monday to Friday
Supplemental pay types: Overtime pay
Ability to commute/relocate:
* Calamba City, Laguna: Reliably commute or planning to relocate before starting work (Preferred)
