Stealth Monitoring is looking for talented individuals like you! Be the next Customer Care Specialist.
Job Highlights
-Day 1 HMO for you and two (2) of your dependents.
-Annual and Performance Based Salary Increase
-Additional Leave Credits
Job Description
Full time phone or email support of Stealth Monitoring products and services
Accurately document and report issues within the CRM tool
Providing exceptional service to all customers and treating them with respect and care
Customer advocate and liaison between customers and Stealth internal teams
Increase communication by proactively updating customers on open issues
Maintain deep understanding of products and services provided by Stealth Monitoring
Partner with Customer Success Managers, Account Executives and other internal teams to provide the best customer experience possible
Contribute to documenting issues with resolutions to grow the support knowledge base
Other duties as assigned by leadership
Qualifications
A year of Customer Service experience with combined voice and non-voice skills
Excellent verbal and written communication skills
Must be comfortable working with various levels of leadership from managers to executives and owners
Must demonstrate strong customer service behavior and the do what it takes attitude
Must demonstrate ability to work effectively in a multi-tasking environment
Excellent time management, issue management, and prioritization skills essential
Demonstrated track record of outstanding customer service delivery
Ability to defuse tense situations and willingness to comply with overall corporate and departmental policy
Willing to work on graveyard shift, holidays, and weekends
Why join Stealth Monitoring
At Stealth Monitoring, we invite you to make a difference. Take over a position that creates community impact.
Get to work with skillful team members and experience limitless growth.
Choose to be exceptional and be part of the never-ending cycle of innovation, transformation and evolution of surveillance technology.
