Customer Care Representative (Remote)

Company Overview

At ClearDesk, we handle the sourcing, recruiting, and management of our overseas talent as they work with our clients. Our goal is to provide exceptional service that exceeds expectations, and we take pride in our ability to match each client with the right talent to suit their unique needs.

Our Mission

At ClearDesk, we're passionate about helping people succeed. Our mission is to assist clients in building top-performing teams in the most cost-effective way possible, enabling them to thrive in today's competitive business landscape. Additionally, we're committed to helping our remote talent develop their careers within outstanding teams while supporting their families.

But we don't stop there. We're constantly pushing ourselves to grow and learn by surrounding ourselves with the very best talent. This culture of continuous improvement enables us to provide even better service to our clients and team members alike. At ClearDesk, we believe that when everyone succeeds, we all succeed.

Job Description

We are looking for experienced Customer Care Representative to assist caregivers and clients/patients with inquiries, scheduling appointments, resolving issues, and ensuring a seamless experience. The ideal candidate is empathetic, detail-oriented, and able to work effectively in a fast-paced healthcare environment.

Responsibilities

• Assist patients and caregivers with scheduling, rescheduling, or canceling appointments.
• Confirm appointments, send reminders, and manage scheduling adjustments as needed.
• Resolve issues by identifying problems, researching solutions, and taking appropriate actions.
• Escalate complex issues to the appropriate department or personnel while ensuring timely follow-up.
• Maintain accurate and up-to-date records in the system, documenting interactions and services provided.
• Work closely with healthcare teams to coordinate patient care and enhance the overall experience.
• Act as a primary point of contact for questions and concerns, ensuring a positive experience throughout.

Requirements

• College educated
• Candidates must provide either an NBI Clearance or Police Clearance (preferred) upon hiring
• Must be comfortable with using Hubstaff, a time-tracking application
• Professional-level English (written and verbal/voice)
• Experience coordinating calendars, scheduling, and rescheduling
• Must be comfortable answering calls
• Healthcare background is a plus but NOT required
• Familiarity with Medicaid, Managed Care Organizations (MCO), and other insurance compliance regulations and policies is a big plus
• Recruitment experience is a plus, but NOT required
• Healthcare software knowledge is a plus, but NOT required (such as Wellsky)
• Experience using any scheduling system, Microsoft Office, and Google Workspace
• Professional-level English (written and verbal/voice)
• Computer or laptop with access to the internet (min speed of 25 Mbps)

Hardware Requirements

• At least a 720p HD Webcam.
• A noise-canceling headset.
• At least a 25mbps primary internet connection.
• A backup laptop, backup internet connection device, and backup power supply in case of power outage and emergencies.
• Minimum recommendation for your main computer: Intel Core i5 or equivalent with 8 GB RAM or higher
• Minimum recommended for your backup computer: Intel Core i3, 4 GB RAM

Compensation and Benefits

• Earn a competitive hourly rate, which can be up to PHP 42,500 per month, based on experience.
• 100% Remote (Permanent work from home)
• HMO
• Bonuses and incentives
• Paid training

Important Reminder: ClearDesk does not ask for any monetary payments or fees as part of our employment process. If you encounter any request for payment, please disregard it and report it to us immediately. For your security, please ensure that all communications are conducted through emails originating from (@cleardesk.com or @cleardeskteam.com).