Job Description
Role Description
This is a full-time on-site role for a Hotline Agent/Telephone Operator located in Pasay. The Hotline Agent/Telephone Operator will be responsible for answering incoming calls, providing information, addressing customer inquiries, and resolving issues. They will also assist in routing calls to the appropriate department or personnel and maintaining accurate call records.
Qualifications
Strong verbal communication skills
Excellent customer service skills
Ability to handle multiple phone lines
Attention to detail
Ability to work in a fast-paced environment
Basic computer skills
Fluency in both English and Filipino languages
Experience in a customer service role is a plus
