We are a world-leading smart mobility SaaS company with over 2,000,000 subscribers across 23 countries and we are looking for a Customer Care Officer to join our team. Our teams are collaborative, vibrant and fast-growing and all team members are empowered with the freedom to influence our business with ideas that drive innovation and efficiency.
Responsibilities:
Handle all first level of customers technical enquiries via inbound calls and email correspondences;
Daily monitoring of fleet repairs
Daily adherence to the Fleet non streaming list
Contact Customers to investigate status of non-streaming units
Book repair where unit status is in daily operation
Escalates enquiries or issues to relevant departments and ensure proper follow-up;
Requirements:
Minimum Vocational course/Diploma; Bachelor's Degree
Proficient in Microsoft Office and Excellent Excel skills
Customer centric and solution orientated; customer care experience would be an advantage
Excellent communication and interpersonal skills;
Technically independent with good initiative;
Strong analytical problem-solving skills with an out-of-box approach in providing solutions
