Responsibilities:- Handle and address clients inquiries, requests, complaints and other after-sales communication initiated by clients
Ensure customer service, proper client interaction and use of the system.- Monitoring average turnaround time and overall team volume, analyzing and recommending improvements to better customer service
Checking team to client interactions regularly to ensure quality of communications
- Monitoring and analyzing customer responses to gain new perspectives on improving customer interaction
Creating summary reports for management as necessitated- Resolving escalated customer issues, identifying departments to collaborate with for quick resolution
Handle turnover of units to the clients
Graduate of any 4-year course, preferably in communications or business management
- Fresh Graduates are welcome to apply
With at least 1 year working experience as Customer Care Asst. from real estate industry is a plus- Proficient knowledge of customer service, preferably in the finance or real estate industry
Outstanding communication skills, both written and verbal.
Excellent phone etiquette.- Outstanding organizational skills.
Job Type: Full-time
Pay: Php15,- 00 - Php18,000.00 per month
Schedule: - 8 hour shift
Monday to Friday
Experience:
- Customer Service Representative: 1 year (Preferred)
Language:
* English (Preferred)
