This is direct hire - permanent role to our client- Disclaimer: Based on the indicated Salary, our client will still assess you. That is not the exact salary budget of our client due to confidentiality but that is possibly within that range (this is Junior level and Local BPO) . Salary depends on your skills and experience. They may still negotiate you. Salary expectation is for approval of their management.
Required: You will undergo 1 Month Training.
- Specific position: CUSTOMER CARE CENTER (CCC) ACCOUNT SPECIALIST
Graduate of Bachelor's Degree
At least 1 year of Customer Service Experience in BPO Industry
Familiarity with
CRM systems and practices- Knowledge in Salesforce is an advantage
Very good English communication skills
Willing to work 100% Onsite in Makati City/ Dayshift
Can start ASAPCCC Account Specialist is primarily responsible in the timely, accurate, and end-to-end accounts management of postbooking inquiries, requests, and complaints (IRCs) received through various communication channels. It is also his/her duty to provide reports, as needed, and participate in all process and system advancements relative to his/her task.
- Duties and Responsibilities :
- Handling of IRCs received via email, phone call, or chat
a. Generation of information from available system resources
b. Coordination of information to concerned units
C. Utilization of available system/technology solutions to create or build up customer information and properly document various transactions and activities involved in a particular case
d. Provision of timely updates by communicating with the Buyers or Authorized Representatives through various communication channels
- Conduct of outbound calls to unattended clients to ensure that all calls are accommodated and facilitated and proactively provide updates and follow-ups to clients
- Management of financial transactions, such as but not limited to cash advances (CA) and reimbursements for transportation, representation, and miscellaneous expenses, and CA liquidations
- Participation in any process improvements and system enhancements/developments concerning the core responsibilities of the team
- Preparation of reports to the Functional Leads, Heads, Management, and Brand, as needed
- Other tasks that may be assigned from time to time by the immediate superior and the Management, in general, which are necessary for the accomplishment of the core work and other project deliverable
Job Types: Full-time, Permanent
Pay: Php17,000.00 - Php22,000.00 per month
Schedule: - Day shift
Application Question(s):
- Are you willing to work 100% onsite in Makati City
Are you willing to work on a dayshift schedule- Are you willing to undergo TRAINING - expectedly 1 Month They will assess and evaluate you during the training. You must pass the training process.
How long is your total experience in BPO companies/supporting international/foreign clients
- How long is your total experience in Customer Service
How long is your total experience in CRM systems such as Salesforce - How much is your expected Salary: Php- basic /month
Are you willing to provide your own uniforms like Polo Shirt and Office Attire
- How soon can you start once hired
Education:
* Bachelor's (Preferred)
