Work description:- Maintaining a positive, empathetic and professional attitude toward customers all the times.
Responding promptly to customer inquiries.- Communicating to customers through various channels.
Acknowledging and resolving customer complaints.
- Knowing our product inside and out so that you can answer questions.
Processing orders, forms, applications and requests.- Keeping records of customer interactions, transactions, comments, and complaints.
Communicating and coordinating with colleagues as necessary.
- Providing feedback on the efficiency of the customer service process.
Managing team of junior customer service representatives.- Ensure customer satisfaction and provide professional customer support.
- Highschool diploma, general education degree, or equivalent.
Ability to stay calm when customers are stressed or upset.- Comfortable using computers.
Experience working with customer support.
Job Type: Full-time
Pay: Php12,
- 00 per month
Benefits: - Paid training
Schedule:
Supplemental Pay:
* 13th month salary
