CSR VOICE/NON-VOICE PREMIUM ACCOUNTS/ MAKATI CITY

Job Description:

Are you passionate about delivering top-notch customer service Join our dynamic team as a Customer Service Representative and become the voice and support behind our exceptional customer experience!

Key Responsibilities:

• Voice Account: Engage with customers through inbound and outbound calls, providing clear, friendly, and effective support. Resolve inquiries, troubleshoot issues, and offer solutions that leave a lasting positive impression.
• Non-Voice Account: Excel in managing customer interactions through email, live chat, and other digital channels. Address questions, resolve problems, and ensure customers receive prompt and precise assistance.
• Uphold the highest standards of professionalism, patience, and empathy in every customer interaction.
• Accurately document and track customer interactions in our CRM system, ensuring a seamless experience.
• Collaborate closely with team members and other departments to address complex issues and enhance overall customer satisfaction.

Why You'll Love Working With Us:

• Impactful Role: Play a crucial part in shaping our customers experiences and making their day better.
• Growth Opportunities: Access ongoing training and career development to help you advance in your professional journey.
• Supportive Environment: Join a team that values your contributions and offers a positive and collaborative workplace.
• Competitive Benefits: Enjoy a comprehensive benefits package, including [insert benefits details], and a competitive salary.

Qualifications:

• Exceptional communication skills, both verbal and written, with a knack for building rapport.
• Proven ability to manage multiple communication channels efficiently.
• Strong problem-solving skills and attention to detail.
• Previous customer service experience is a plus, but we're happy to train the right candidate.
• Ability to thrive in a fast-paced environment and adapt to changing priorities.