CSR (US Voice) | BGC, Taguig

Essential Functions:

• Answer inbound customer calls 24/7 in order to open new support requests; provide customer updates on existing support requests.

Update customer contact information in Connectwise Manage to ensure auto-routing of inbound calls is possible.

• Monitor Dialpad call queues, Connectwise Service Boards, and technician ticket assignments; Work with support team to ensure incidents and user issues are assigned and resolved within SLA.

Priortize inbound customer tickets/calls to ensure SLA adherence.

• Aid in the daily organization of tickets and client requests for the Managed Services Department.

• Requirements:

Strong oral and written communication

• Ability to organize multiple people and tasks through written and verbal communication

Ability to verbally communicate with employees and clients in-person and over the phone

• Attention to detail

Ability to learn and comprehend complex systems and situations

• Strong follow through

Keen ability to problem solve

• Extraordinary focus on customer service

• Benefits:

HMO on Day 1 with Free Dependent

• 13th Month pay

Night Shift Differential Pay

• Regular Holiday: 200% of Regular Daily Wage Rate Special Holiday: 130% of Regular Daily

Wage Rate

• SSS, Philhealth, HDMF (Govt mandated benefits)

Performance Review Annual

• Life Insurance Benefit

Pet Insurance Benefit

• Discounted Meals

Car Shuttle

Job Type: Full-time

Pay: Php25,

• 00 - Php30,000.00 per month
  
  Benefits:
• Additional leave

Company events

• Discounted lunch

Health insurance

• Life insurance

On-site parking

• Opportunities for promotion

Paid training

• Transportation service provided

Schedule:

• 8 hour shift

Night shift
Supplemental Pay:

• 13th month salary

Performance bonus

Ability to commute/relocate:

• Taguig City: Reliably commute or planning to relocate before starting work (Required)

Education:

• Bachelor's (Preferred)

Experience:

* Customer Service Representative: 1 year (Required)