Job Description- Communicates and interprets customers needs by delivering professional, courteous and quality service before, during, and after customer interaction through multiple channels dependent on account-specific operations such as: Phone
Ensures the accuracy and confidentiality of all customer-related information such as but not limited to: account information, credit card details, billing information, and customer identification- Adheres to account-specific standard procedures, guidelines and policies concerning customer interaction and communication.
Meets or exceeds client-stipulated Key Responsibility Areas (KRAs) and Key Performance Indicators(KPIs) which may include either/all of the following: Attendance and Adherence, Quality Assurance (QA), Productivity, Call Handling Time, and/or Customer Satisfaction (CSAT).
- Interacts with customers and executes various tasks to increase level of customer experience such as but not limited to: providing appropriate resolutions
Following-through on responsibilities to customers and the business keeping records of customer interactions- Processing customer accounts
Identifying opportunities to drive process improvements
- Verify and validate customer files/documents
Focusing on customer engagement- Actively listening and addressing the customer's concern
Sends required reports set by the account and/or immediate supervisor.
- Collaborates with immediate superior about learning opportunities, career pathing and job growth for professional development.
Performs related duties and responsibilities as may be assigned and requested by immediate superior.
College level- Excellent reading comprehension skills.
Excellent verbal and written English communication skills,
B1 level Spanish- Can multitask and handle 2 concurrent windows.
Attentive to details and works with precision- Displays excellent judgment, reasoning and analytical skills
Proficient in basic software applications such as: Microsoft Office
- Basic computer literacy and has an average typing speed of 40 wpm.
Able to maintain confidentiality, credibility and professionalism- Open to working flexible shifts in the evening and during holidays
At least 1 Yr experience in Customer Service, experience handling Spanish calls preferred.
- Willing to work on-site in Ortigas, Pasig
* Willing to work in shifting schedule
Job Type: Full-time
Schedule:
Application Deadline: 07/24/2024
Expected Start Date: 07/29/2024
