CSR (Retail) - Up tp 22k -Onsite - Cebu - Shifting

We are hiring for a Customer Service Representative for a Retail Account for client located in Cebu

This is an onsite work and follows a Shifting Schedule

Salary pays up to 22k package based on experience

Minimum 1 year BPO experience with 1 year experience in Customer Service and/or 1 year in Sales (blended voice and non-voice or pure voice experience).

Requirements:

• Bachelors/College degree in any field, preferred High School graduates (either in 4-yr curriculum, or K-12 curriculum)
• Minimum 1 year BPO experience with 1 year experience in Customer Service and/or 1 year in Sales (blended voice and non-voice or pure voice experience).
• Experience in handling an Omnichannel
• Flawless verbal and written English communication skills
• Amendable to work onsite
• Willing to work on shifting schedule, including weekends and holidays

Description:

• Handle calls for product or service inquiries
• Attend to customer's requests for replacement, refund, etc.
• Handle all customer information with confidentiality and treat each call with utmost courtesy
• Keeping records of interactions with customers, process accounts and file documents of customers.