Identify necessary tasks to update reservation details across different platforms in a timely manner.
As new updates to reservations occur, workflow automations in one platform (Intercom) indicate the actions that need to occur in other, external platforms.
Identify the appropriate task(s), take the necessary action(s) and record their actions internally.
Accuracy, speed and close attention to detail are critical to success in this role
Evaluate membership applications to ensure they met the company's criteria
Maintain accurate records of membership statuses and applicant details
Handling information with confidentiality and in compliance with data protection regulations
Requirements
Prior BPO experience (preferred but not required)
Computer Literate (Mac OS) - preferred
Able to start immediately
Excellent English communication skills
Willing to work on shifting schedules
Willing to work onsite
Keen to detail
Strong time management
Adaptability and accountability
Has critical thinking skills with a focus on issue resolution and customer satisfaction
Knowledge of customer service practices and principles
Exceptional customer service, active listening, and verbal and written communication skills, professional phone voice
Ability to handle stressful situations appropriately
