Work Schedule: Pacific Timezone
- Work Set-Up: Onsite onboarding for four weeks, then transitioning to a remote setup.
Customers Support Specialist will be responsible in assisting customers using your analytical skills to investigate, resolve and/or escalate support issues. We're aiming for technically competent problem solvers who demand excellence of themselves, are passionate about great customer service, and are great at following processes and procedures to drive efficiency and customer satisfaction
- Duties and Responsibilities:
Provide exceptional technical support to customers via phone, email, chat, or other communication channels.- Actively seek resolution for customer issues in a high-volume environment.
Create customer accounts, and configure EDI enrollment.
- Track trends and contact drivers in incoming support volume.
Escalate system-wide issues to product teams, suggesting solutions, and working towards issue resolution.- Collaborate with third-party software providers and business partners and partner with internal stakeholders to develop new internal and external support solutions.
Atleast 4 years+
BPO Experience handling international
account.medical billing
or clearinghouse
experience is a must.
College graduate
- Comfortable working in fast-paced environments. Knowledgeable in computer usage and internet navigation
Excellent written and verbal communication skills.- Ability to multi-task, stay focused, and self-manage.
Ability to prioritize and manage multiple tasks and conflicting demands for service simultaneously while meeting deadlines.
- Must have excellent English communication skills.
Amenable working on a night shift.
work from home
as this job is 100% remote and has a reliable internet connection and a quiet space to workWe grow together. We value your effort. We aim to empower you.
Job Types: Full-time, Fixed term
Pay: Php30,
- 00 - Php40,000.00 per month
Benefits: - Work from home
Schedule:
Night shiftSupplemental Pay:
13th month salary
