ABOUT THE POSITIONIts functions are the following, however, they are not limited to:
- Promptly answer incoming customer calls and address inquiries and complaints effectively.
Identify and escalate urgent issues to the appropriate departments for resolution.
- Maintain a comprehensive understanding of the company's products, services, and promotions to provide accurate information to customers.
Adhere to communication scripts for various topics and scenarios.- Handle customer complaints with empathy and professionalism, striving to resolve issues to the customer's satisfaction.
Gather and assess all relevant information to address customer inquiries and complaints.
- Make outbound calls to follow up on customer issues, collect feedback, or update customer information.
Maintain a polite and professional attitude while representing the company.- Ensure all customer interactions are accurately documented in the system.
Achieve or surpass productivity and quality assurance goals.
English Fluency (B2 High - C1)
Communication Problem Solving.
Flexibility.
Job Types: Full-time, Permanent, Fresh graduate
Pay: Php20,- 00 - Php25,000.00 per month
Benefits: - Health insurance
Life insurance
- Opportunities for promotion
Paid training- Promotion to permanent employee
Schedule: Day shift
Holidays Weekends
Supplemental Pay:
Performance bonus
Application Question(s):- What is your active mobile number
What is your active email address
- Do you have at least 1 year of experience as Customer Service Representative for International Voice Account
Are your willing to work onsite in Makati City
Are you willing to work full-time, which requires a graveyard shift, a rotating schedule, and working on holidays and weekends if needed
