CSR for Inhouse Healthcare

JOB DESCRIPTION OVERVIEW:

The CSR role for Healthcare will be primarily responsible for answering patient inquiries with exceptional customer service while maintaining positive patient relations.

• Billing inquiries: Patients may call to inquire about their bills, ask for clarification on charges, or request an itemized bill.

Payment processing: Patients may call to make a payment, discuss payment options or payment plans, or set up automatic payments.

• Insurance coverage: Patients may call to inquire about their insurance coverage or request that a claim be submitted to their insurance company by confirming updated insurance.

Claim denials or rejections: Patients may call to inquire about a claim that was denied or rejected by their insurance company and seek assistance in resolving the issue.

• Prior authorization: Patients may call to inquire about prior authorization requirements for a specific treatment or procedure.

Collections: Patients may call to discuss overdue balances or outstanding bills and inquire about collection policies and procedures.

• Refunds: Patients may call to inquire about a refund for overpayment or duplicate payment.

Medical records requests: Patients may call to request copies of their medical records.

• Follow-up appointments: Patients may call to schedule follow-up appointments.

Insurance inquiries: Patients may call to ask questions about their insurance coverage or to confirm that the physician is in their network.

• Appointment scheduling or rescheduling: Patients may call to schedule or reschedule an appointment with the physician.

• QUALIFICATIONS / EXPERIENCE:

Previous worked in customer service Environment.

• Preferably at least 6 months to 1 year experience handling US Healthcare

Excellent oral and written communication skills required.

• Multi-tasks with computer systems to communicate with patients and investigate, resolve and document patient inquires.

Work in rotating shift - US Standard Time

• Willing to work in Ortigas

_Interview Process:_

• Remote interview process

Virtual meetings

Job Types: Full-time, Permanent

Pay: Php25,

• 00 - Php30,000.00 per month
  
  Benefits:
• Opportunities for promotion

Paid training

• Promotion to permanent employee

Schedule:

• 10 hour shift

8 hour shift
Supplemental pay types:

• 13th month salary

Experience:

• Healthcare: 1 year (Required)

Revenue Cycle Management: 1 year (Required)

• US Inbound: 1 year (Required)

Language:

English (Required)