Everise is a leading global customer experience company that specializes in transforming customer service for some of the world's most beloved brands. With a focus on innovation and excellence, we provide tailored solutions to meet the unique needs of our clients and their customers. As we continue to grow, we are seeking passionate individuals to join our team as Customer Service Representatives for our Healthcare Account division.
Responsibilities:
- Serve as the first point of contact for healthcare customers, providing exceptional support and assistance via phone, email, and chat channels.
- Handle inquiries and resolve issues related to healthcare benefits, claims, eligibility, and coverage in accordance with company policies and procedures.
- Assist customers with navigating healthcare systems, scheduling appointments, and accessing healthcare resources and services.
- Educate customers about available healthcare options, including preventative care and wellness programs.
- Document customer interactions, inquiries, and resolutions accurately and comprehensively in our customer relationship management (CRM) system.
- Collaborate with cross-functional teams, including healthcare providers, insurance carriers, and internal departments, to address customer needs and ensure timely resolution of issues.
- Stay updated on healthcare industry regulations, policies, and trends to provide accurate and up-to-date information to customers.
Qualifications and Requirements:
- With 6 months of Call Center experience for High School Graduates, College Undergraduate, Vocational/Associate courses.
- No Call Center experience is required for College Graduates.
- Must have at least 35 MBPS wired internet connection at home.
- Can provide a copy of internet billing statement and a screenshot of internet speed test
- Previous experience in customer service or a related field, preferably in a healthcare or insurance environment.
- Strong communication skills, both verbal and written, with the ability to convey complex healthcare information clearly and effectively to diverse audiences.
- Empathetic and patient demeanor with a passion for helping others and delivering exceptional service.
- Excellent problem-solving skills and the ability to think critically and analytically to resolve customer issues.
- Familiarity with healthcare terminology, regulations, and processes is a plus.
- Proficiency in using customer service software and CRM systems.
- Ability to work independently and collaboratively in a remote team environment.
- Flexibility to work non-standard hours as needed to provide support coverage across different time zones.
- Residents of Cauayan Isabela and nearby areas only.
- Must be able to attend two weeks of onsite training at our Cauayan, Isabela site and can start on July 19, 2024.
Perks:
** Earn up to 18k and enjoy incredible perks
** Temporary Work-from-home setup
** Complete work equipment provided
** Annual performance incentive
** HMO from day 1 + 1 free dependent enrollment upon regularization
** Life Insurance from Day 1
** Leave credits convertible to CASH
** Free-of-charge Pre-employment Medical Exam (PEME)
