CSR - Customer Service Representative (Local Easy Account)

Customer service representative act as the face of a company and directly work with customers to answer their questions or provide additional support where needed. They work in every industry that has a customer pool. ( This is a local account and not a bpo company)

• DUTIES & RESPONSIBILITIES

• Respond to customer queries in a timely and accurate way, via phone, email or chat
  

• Identify customer needs and help customers use specific features
  

• Analyze and report product malfunctions (for example, nearly expired food)
  

• Update internal databases with information about service issues and useful discussions with customers
  

• Monitor customer complaints on social media and reach out to provide assistance
  

• Share feature requests and effective workarounds with team members
  

• Inform customers about new features and functionalities
  

• Follow up with customers to ensure their product issues are resolved
  

• Gather customer feedback and share with our Product, Sales and Marketing teams
  

• Provide training to junior Customer Service Representatives
  

• Other task that may assigned by the management time to time.
  
• COMPANY BENEFITS

• Load allowance
  

• Rice subsidy
  

• Birthday Treat
  

• Company Products discount
  

• Free Snacks
  

• Government Benefits
  
• Qualifications:

- Willing to work on weekends and holidays
- Willing to work onsite in Ortigas, Pasig City
- Can start as soon as possible
- Graduate of any Bachelor's Degree
- Proficient in MS Word, Excel, PPT, etc.

Job Type: Full-time

Pay: Php16,000.00 - Php18,000.00 per month

Benefits:

• Company Christmas gift

Employee discount

• Paid training

Pay raise

• Promotion to permanent employee

Schedule:

• 8 hour shift

Supplemental Pay:

• 13th month salary

Overtime pay

Education:

• Bachelor's (Required)

Experience:

• Customer Service Representative: 1 year (Preferred)

Language:

• English (Preferred)

Willingness to travel:

* 100% (Required)