Customer Services Rep
DUTIES & RESPONSIBILITIES
The multi-skilled, multi-channel CSR provides services to a client in a healthcare facility is essential to sustaining excellent customer service over a variety of its communication channels. Possessing a wide range of skills, flexibility, and a customer-focused mindset, these experts make a substantial contribution to the triumph of the client endeavors by guaranteeing favorable customer encounters and cultivating robust client connections, as well as adhering to healthcare sector regulations. Specific duties and responsibilities are:
- Customer Interaction and Support:
- Appointment Scheduling and Management:
- Billing and Insurance Support:
- Medical Records Assistance:
- Health Information and Education:
- Complaint Resolution and Escalation:
- Emergency Response and Crisis Management:
- Multi-Channel Engagement:
- Collaboration with Hospital Departments:
- Quality Metrics and Reporting:
QUALIFICATIONS:
- At least 2 years in college .
- Willing to work in Makati City.
- With background in local or international healthcare accounts; preferably with background in handling HMO/ Insurance.
- With background in sales
Job Type: Full-time
Pay: Php18,500.00 - Php22,000.00 per month
Benefits: - Company events
Flexible schedule Health insurance
Paid training
Schedule: Day shift
Supplemental Pay:
Overtime pay
Ability to commute/relocate:- Makati City: Reliably commute or planning to relocate before starting work (Preferred)
Experience:
Customer Service: 1 year (Required)
