CSR - Cold Caller/Appointment Setter

Job Summary:

As a Cold Caller, you will be responsible for generating new business opportunities by reaching out to potential customers. Your primary goal will be to schedule appointments and generate leads for our sales team. The ideal candidate will have excellent communication skills, a persuasive personality, and a strong ability to build rapport over the phone.

• Key Responsibilities:

Conduct outbound calls to potential customers using a provided list of leads.

• Introduce and promote products/services to potential customers.

Engage prospects in meaningful conversations to understand their needs and interests.

• Overcome objections and provide appropriate information to encourage interest in our offerings.

Schedule appointments for the sales team to meet with potential customers.

• Maintain accurate and detailed records of calls and follow-up activities in the CRM system.

Achieve daily, weekly, and monthly call and appointment targets.

• Collaborate with the sales and marketing teams to refine call scripts and strategies.

Provide feedback on lead quality and potential improvements to the lead generation process.

• Job Qualifications:

Proven experience in customer service, specifically with cold calling or appointment setting

• Strong communication skills, both verbal and written

Prior experience in the healthcare industry is an advantage

• 1 to 5 years of experience in the BPO industry, preferably in cold calling or appointment setting.

Ability to adapt and learn quickly in a fast-paced and dynamic work environment

• Availability to work within the business hours of our US-based clients

Job Types: Full-time, Permanent

Pay: Php23,

• 00 - Php25,000.00 per month
  
  Benefits:
• Company events

Flexible schedule

• Free parking

Health insurance

• On-site parking

Opportunities for promotion
Schedule:

• 8 hour shift

Day shift

• Night shift

Shift system
Supplemental pay types:

• 13th month salary

Overtime pay

Expected Start Date: 06/07/2024