Job Description
Responsible for overseeing a team of Customer Service Representatives who communicate with clients primarily in mandarin. You will play a vital role in ensuring exceptional customer service delivery while managing a team of 20-30 individuals.
Qualifications
Bachelor's Degree is required
Able to speak, write, and read Mandarin and English fluently
Minimum of three (3) years experience as Operations Manager (or equivalent) in a BPO Setting is required
Background in Fintech Industry will be an advantage
Has experience handling Voice, Chat, and Email lines of business
In-depth knowledge of customer service principles and practice
Willing and able to work onsite/in-office daily
