Vacancy No VN13916
Employment Type Permanent
Location Country Philippines
Work Location Manila
Who are V As a global leader in ship management and marine services, we add value to a vessel's operations. Operating around the clock and around the world, V. gives every client the quality and efficiency they need in every sector. Covering crew management and recruitment, quality ship management and technical services, together with supporting management and commercial services, V. has an unrivalled industry knowledge with performance assured. Our values, We Care, We Collaborate, We Challenge, We are Consistent, We Commit and Deliver, are at the heart of everything we do and they support our strategy of Investing in Talent. We are always interested in making contact with talented individuals - people who will demonstrate our values and deliver great service, for internal and external stakeholders.
Overall Purpose of The Job
The Crew Support Centre Coordinator (CSCC) will be the first level support for the Seafarers who will contact the Crew Support Centre for assistance or queries.
Key Responsibilities and Tasks
Provide first level support and convey resolutions to seafarers issues and queries.
Assess seafarers concern and properly escalate unresolved queries to the next level of support.
Respond to queries and requests from multiple geographies and various channels of communication such as emails, phone calls or chats.
Troubleshoot issues on the seafarer app and/or walk seafarers through the problem solving process whenever applicable.
Identify and assess Seafarers needs and properly route/connect them to the correct resolver group.
Perform other related tasks as may be assigned.
What can I expect in return V. Group can offer you a market leading salary and benefits package, in addition to significant opportunities for career growth and personal development. This a great opportunity to join a true leader in the maritime sector - a company that has exciting plans for future growth.
Essential
Good understanding of the business
Ability to multi-task without sacrificing quality of service
Flexible and amendable to work in shifting schedules
Demonstrated ability to communicate effectively with different nationalities
Ability to coordinate and follow-up with resources on the resolution
Required English language knowledge appropriate to the rank
Experience in Contact Center, preferably with Chat and Email Support background
Desirable
Ability to empathize to seafarers
Keen on details
Experience in Crewing Operations
Additional Information
Essential: Experience in Contact Center, preferably with chat and email support.
Applications Close Date 29 Sep 2024
