Credit Card Authorizer

ROLE

Review credit card transactions in real-time to verify the accuracy of information and assess the risk associated with each transaction.

Identify suspicious or potentially fraudulent transactions by analyzing transaction patterns, customer behavior, and other relevant data points.

Make timely and informed decisions to approve, decline, or refer transactions based on established criteria, risk assessment, and company policies.

Ensure compliance with company policies, payment network rules, and regulatory requirements (e.g., PCI-DSS) while authorizing credit card transactions.

Collaborate with internal stakeholders, including fraud prevention teams, customer support, and management, to escalate issues, share insights, and coordinate response efforts.

Monitor key performance indicators (KPIs) related to authorization accuracy, fraud detection rates, and customer satisfaction to evaluate performance and identify areas for improvement.

BEHAVIORAL SKILLS STACK

Ability to make business decisions within his functional level, propose improvements and

manage tasks with minimal supervision

Good display of interpersonal skills, a sense of connection and belonging

Shows openness to new ideas and fosters organizational learning

Ability to work in a fast-paced, entrepreneurial, results oriented culture

TECHNICAL SKILLS STACK

Business and Product Awareness

Strong technical, analytical and (written and verbal) communication skills

Excellent aptitude for research and data analysis

Methodical approach with high attention to detail and ability to work independently and as part of a team

Assist in identifying emerging fraud trends, developing mitigation strategies, and implementing controls to minimize fraud losses.

OBJECTIVES & KEY RESULTS

Grow the Business: Timely and accurate credit card fraud Investigations

Delight our customers: Significant contribution to the design and implementation of policies and processes

Build and Engaged Corporate Culture: Achieve 80 NPS or higher

Drive Operational Excellence: Ensure average monthly Fraud Performance Scorecard of at least 80%

REQUIRED QUALIFICATIONS

Previous experience in credit card authorization, fraud detection, or financial services is preferred. Familiarity with payment processing systems and fraud detection tools is a plus.

With operational experience in the areas of Data Mining, Profiling, Analysis, and Investigation

Preferably from the Financial Service, Banking, or technology industries