Summary
DescriptionSummary of This Role
Reviews and analyzes consumer and/or commercial credit applications that are not automatically approved or declined by credit card applications. Receives requests from cardholders and merchants that involves credit decisions. Works within client defined credit policies to insure accurate credit decisions. Reviews applications for possible fraud. Provides quality customer service in a timely manner while working in a multi-client environment with multiple system applications.
What Are We Looking For in This Role
Minimum Qualifications
- Must be a College Graduate
- Typically No Relevant Experience Required
- Amenable in shifting / rotational schedule
- Willing to work onsite in Vertis North, Quezon City
What Part Will You Play
- Handles 25-50 daily inquires from 1 or more assigned clients within a multi-client environment with various application systems by responding to cardholder requests, such as credit line increases and account maintenance and reviewing/processing credit card applications, to include verifying information against credit bureau data. Requests system generated letters to credit applicants requesting additional information in order to accurately process their credit application.
- Begins to develop a knowledge of internal and client specific policies and procedures through training, applying established processes to resolve customer inquiries, and assisting more experienced Credit Specialists.
- Completes required documentation/reporting to accurately track daily work assignments for client billing.
What Are Our Desired Skills and Capabilities
- Skills / Knowledge - Acquires and applies job skills and learns company policies and procedures to complete assigned routine tasks.
- Job Complexity - Works on assignments that are routine to semi-routine in nature, requiring limited decision outside of stated processes, but recognizes the need for occasional deviation from accepted practice. Has little or no role in the decision-making.
- Supervision - Normally receives detailed instructions and follows established procedures on all work, requires instructions on all assignments. Works under close supervision.
- Skills / Knowledge - Working knowledge of credit bureaus and reporting
