Contact customers to collect overdue payments.- Negotiate payment plans and terms with customers.
Maintain accurate records of all collection activities.
- Analyze customer accounts to identify overdue balances.
Prepare and send out invoices and account statements.- Resolve billing and payment discrepancies.
Collaborate with the sales and customer service teams to address customer issues.
- Monitor and report on collection activities and progress.
Develop and implement strategies to improve collection rates.- Ensure compliance with all relevant laws and regulations.
Provide regular updates to management on collection status.
- Assist in the preparation of financial reports related to accounts receivable.
Identify and escalate high-risk accounts to management.- Conduct credit checks on new and existing customers.
Recommend write-offs for uncollectible accounts.
- Participate in the development of credit policies and procedures.
Train and mentor junior staff on collection techniques.- Stay up-to-date with industry best practices and trends.
Handle customer inquiries and disputes professionally.
- Work closely with the legal department on collection-related matters.
Job Type: Full-time
Benefits:
Transportation service provided
Schedule: Monday to Friday
Supplemental Pay:
* Overtime pay
