Credit and Collection Officer

Duties and Responsibilities

Keeps an accurate and up-to-date record of Trade Receivables.

Assists in the collection of accounts and implements dunning process in coordination with Sales Department.

Prepares Statement of Accounts.

Prepares monthly account ageing and collection reports.

Responds to telephone inquiries and assists in solving questions related to the status of customer accounts; documents status and collection efforts.

Processes customer reconciliation and processes credit memos.

Processes and reviews account adjustments.

Resolves client discrepancies and short payments.

Processes credit term applications (including conduct of credit investigation) and recommends to Senior Management the credit terms to be granted.

Keeps an accurate and up-to-date database of customers billing details and credit terms.

Monitors validity of credit terms and sends reminders of expiring credit terms.

Recommends accounts that will be passed on to a collection agency.

Coordinates with collection agencies in the collection of delinquent accounts.

Prepares documentation necessary to commence legal action for collection of delinquent accounts.

Recommends accounts for write off.

Perform other assigned tasks and duties necessary to support the credit and collection function.

Required Skills

2-3 years corporate collections experience.

Knowledge of billing and collection procedures

Knowledge of General Accounting Principles a plus

Knowledge of Sage or similar computerized accounting system an advantage

Strong attention to detail and goal oriented

Commitment to excellent customer service

Excellent written and verbal communication abilities

Ability to prioritize and manage multiple responsibilities

Ability to interact and communicate with high-level persons (often in stressful situations)

Minimum Job Requirements

• Must hold an accountancy or other business-related degree
• Must be familiar with MS Office