Country Compliance Officer

Country Compliance Officer
Makati | Dayshift | Onsite

Duties and Responsibilities:
Compliance

• Appointed as the Data Privacy Officer of the Country

• Ensure that level of customer service meets both external and internal requirements, including legal compliance and customer expectation.

• Conducts regular compliance-related training to ensure maintenance quality system and staff adherence to management and technical approach, Intertek Code of Ethics, and Compliance Policies.

• Update the company on local and government regulatory policies and update laws and other standards that may affect testing and inspection capabilities.

• Responsible for issuance of Corrective Action Request as well as the conduct of investigation in line with a customer complaint, non-conformities from audit findings, and other issues that need to be addressed and resolved.

• Strictly Monitor implementation of Intertek Code of Compliance, Zero Tolerance Policy, Anti-Bribery Policy, thereby launching an investigation and reporting to the Country HR Director of any case of occurrence thereof.

• Conducts review of Core Mandatory Controls for Non-Financial Aspect and monitors the progress should an action plan is implemented.

• Monitoring Service Improvement Feedback Form

• Analysis of Data being gathered in Service Improvement Feedback Form

• Monthly reporting of Integrity Compliance Handling Procedure to be submitted to Director - Global Technical, Quality and Compliance.

• Record keeping of the drivers used for car rental

• Conduct of necessary compliance measures:

  • Conducts monthly Telephone Audit
  • Conducts on-site Factory Visits
  • Conducts unannounced Integrity Visits
  • Conducts Mystery Audit
  • Conducts Compliance Education
  • Conducts IQA for Business Assurance Supplier Management - Audit
  • Inputting the audit findings to the SharePoint
  • Inputting of customer complaints to the SharePoint

• Performs task on own initiative in compliance with previous instructions, company policies, procedures, and practices.

Qualifications

• Bachelor's degree in Law, Business Administration, or a related field.
• Professional certifications, such as Certified Compliance and Ethics Professional (CCEP), or Certified Regulatory Manager
• Strong written and verbal communication skills to communicate policies effectively across departments.
• High level of integrity and accountability.
• Strong ethical standards and commitment to maintaining confidentiality.