Job Description Works with Operations Director and Director, Account Management to implement, and actively participate in Weekly Business Reviews.
Works with Operations and Account Management Directors to determine KPI priorities.
Builds progress plans to track the progress of target KPIs related to employee satisfaction, client/customer satisfaction, or financial performance.
Performs statistical and root-cause analysis to identify potential and current problems to target KPIs (Bridge Planning).
Works with Operations and Account Management teams to determine solutions for the problems identified in the Bridge Planning. Project manages the implementation bridge plan solutions.
Quantifies solutions and provides bridge charts and forecasts before and after improvement.
Measures and validates KPI impacts of bridge plan solutions.
Designs audit and control processes for implemented solutions and processes.
Documents and shares best practices with other Continuous Improvement Champions.
Develops and implements standardized processes for the company (based on Project Plan initiatives).
Mentos KPI Champions and Site Data Analysts on statistical analysis, problem solving, bridge planning, project management, Lean, and Six Sigma.
May perform other related duties and responsibilities as assigned and/or required.
Fluent in verbal and written English.
Able to multi-task, have demonstrated organizational, detail orientation, prioritization skills and time management skills to ensure that work related activities are completed in an accurate and timely manner.
Ability to work effectively in a team oriented, high demand and fast paced environment.
Ability to maintain high level of confidentiality and work with highly sensitive data and information.
Solid communication skills to effectively deal with various levels of management, staff and/or outside contacts.
Demonstrated interpersonal skills to work effectively in a team environment and maintain a professional and positive manner.
Effective listening skills to ensure understanding of instructions and directions and effectively communicate progress and problems to co-workers and management.
Familiarity a variety of office equipment, standard software packages and application and use of personal computers to include the Microsoft Office suite of products.
Job Types: Full-time, Permanent
Pay: Up to Php100,
- 00 per month
Benefits: - Paid training
Schedule:
Experience:
- process improvement in BPO: 1 year (Required)
business excellence in BPO: 1 year (Required)
License/Certification:
* Lean Six Sigma Certification Green Belt (Required)
