Key Responsibilities:- Respond to customer inquiries via phone, email, and chat in a timely and professional manner.
Resolve customer issues and complaints efficiently and to their satisfaction.- Provide accurate information about products, services, and company policies.
Process orders, returns, and exchanges as needed.
- Maintain customer records by updating account information.
Escalate complex issues to the appropriate department or supervisor.- Follow up with customers to ensure their concerns have been resolved.
Meet or exceed customer service metrics and performance standards.
At least 1 year BPO Experience.
- Excellent verbal and written communication skills.
Strong problem-solving abilities and attention to detail.- Ability to handle stressful situations calmly and effectively.
Ability to work independently and as part of a team.
- Flexible availability, including weekends and holidays if needed.
Willing to work onsite.
Job Type: Full-time
Pay: Php21,- 00 - Php23,000.00 per month
Benefits: - Paid training
Schedule:Supplemental Pay: Performance bonus
Yearly bonus
Application Question(s):
Are you willing to work onsite
