Content Developer

Description / Requirements

Job title: Content Developer

Work set up: Hybrid (Pasay-MOA)

Work shift: Shifting

Salary: 30K

Headcount: 3

Target start date: ASAP

The role is primary responsible is to:

Partner with internal and external client/stakeholders to identify and analyze process performance areas that need improvement and/or performance solutions with its training content and materials.

Create and propose contents and materials to close performance gaps and meet business objectives.

Collaborate with process training team to create instructional designs, Curriculum, lesson structures, outlines, storyboards and eLearning courses

Coordinate with LMS administrators to publish online courses and other digital solutions onto company servers and LMS.

Test, QAs, and troubleshoots digital solutions on company servers and LMS.

Pilot and observe new training with different groups of learners to validate content and timing.

Provide train the trainer instruction to ensure proper implementation of facilitator-led or blended training.

Provide feedback to stakeholders on pilot projects and improvement plans.

Essential Functions:

Design, Development, and Implementation (60%)

Design and develop learning objectives and outcomes.

Partner with internal and external clients to create and edit training materials.

Using Adult Learning Principles select the most effective instructional methods for delivery, including but not

limited to, eLearning, Self-Paced Training, Instructor-Led Training (ILT), or Virtual ILT delivery methods.

Design and develop facilitator and participant material for new hire, continuous, and cross- training by project.

Design practical application scenarios including practical application exercises, role-plays, case studies, games,

and simulations.

Develop and maintain knowledge artifacts to be used in both training and production.

Develop and conduct Train-The-Trainer (TTT) sessions.

Maintain source materials and final content in a shared location (SharePoint) to be used for future development

needs.

Project and Program Management (20%)

Develop timelines and project plans for development, deliver project plans, and receive approval of timelines.

Partner with all customers, (internal and external) to identify training needs by program.

Schedule and lead regular project meetings with all clients (internal and external) to include communication of

project status and development.

Provide project status updates and any possible risks to Training Supervisor in a timely manner. Partner with

Training Supervisor to develop action plan to address risks and meet timelines.

Conduct post-project analysis to determine the quality of implementation and provide feedback recommending

training modifications.

Training Analysis/Evaluation (20%)

Conduct Front End Analysis (FEA) to identify curriculum objectives and development needs. This includes

working closely with the client to identify scope, objectives, and approach of project.

Conduct analysis on operational performance to identify knowledge gaps.

Develop training action plans for individuals and groups based on performance needs.

Using defined program metrics, measure the effectiveness of training and modify content when gaps are

identified.

Develop evaluations of content that are linked to the performance objectives to aid in validating content

effectiveness.

Primary Internal Interactions:

Employees, for the purpose of designing and developing training modules

Business managers and leaders, for the purpose of identifying the training needs and follow up

Team, for the purpose of up-skilling and certification of trainers

Supervisors managers, and senior managers, for the purpose of reporting performance, escalation handling, clarifying

concerns, and seeking feedback and support, settling issues left unresolved, monthly evaluation of performance,

updating training curriculum, trainer certification and for ongoing audits and feedback

Primary External Interactions

Clients, for the purpose of seeking feedback and incorporating the same into training modules, as and when needed

Institute partners of capability development team for identifying the right program or seeking guidance

Vendors, for any material/ service availed

Organizational Relationships

Reports To : AM/Manager/Senior Manager, L and D Supervises : Executives/ Sr. Executives/ Trainers/LAMs/OMs

Skills

Technical Skills

Advance knowledge of MS Office applications like PowerPoint, MS Word and MS Excel

Knows Learning Management System

Internet usage and email access

Project management

Process Specific Skills

Training module development

eLearning development

Ability to present the information in simple and easy to understand manner

Ability to understand and comprehend quickly about unfamiliar industry

Prioritizing customer needs

Strong customer service focus

Soft Skills (Minimum)

Excellent verbal and written communication skills

Above average presentation skills

Flexibility and urgency to handle pressure

Team work/ Self-sufficiency / Adaptability

Self-disciplined and results oriented

Data gathering ability/ Keen eye for detail

Analytical skills

Operational planning and process management

Ability to multi-task

Ability to approach problems logically

Interpersonal Skills

Customer Service Focus

Coaching and mentoring skills

Project management

Basic domain knowledge

Education Requirements

Minimum of 2 years of college education

Domain-related training background

Work Experience Requirements:

Should have at least 1-year training background

Should be a regular employee

At least B2 in Language Assessment

PRE-SCREENING FORM:

Highest Educational Attainment:

Total work experience:

BPO experience

How many years of training experience do you have

Are you amenable to working on a hybrid setup in MOA Pasay with a shifting schedule

Last drawn salary:

Expected salary

Notice period:

Available dates and times for a 1015-minute screening interview between 10 AM - 6 PM Philippine time: