Description
Functions as a key resource for customers and leads post-go-live support teams. Provides functional expertise, guidance, presentation, and instruction on SuccessFactors products to customers. Ensures successful support of the SuccessFactors product.
Essential Functions
- Functions as an individual contributor leading a product support team to support SuccessFactors products after implementation.
- Gathers and analyzes the clients business requirements and objectives.
- Creates and delivers high-quality demonstrations and presentations.
- Develops system configurations to conform to client specifications and best practices.
- Adheres to software implementation standards and best practices.
- Troubleshoots and provides a resolution of system issues or defects, as assigned.
- Completes internal tasks as assigned.
- Assists with the preparation of training materials to include teaching clients how to utilize the system.
- Completes demonstration setups.
- Coaches junior consultants on customer work.
- Ensures work is completed within agreed service levels
- Prepares status updates, tracking time, and expenses to ensure timely system implementation.
- Completes continuing education activities to attain and maintain professional certifications.
- Performs other duties as assigned.
Required Qualifications
- 1 year of Associate Consultant experience with detailed knowledge of business processes, technical documentation, and systems implementation.
- Prior experience in a functional or technical consulting role.
- Bachelor's Degree in Business, Human Resources, Computer Science, Information Systems, Education, or equivalent experience in a related relevant field.
- Professional SuccessFactors module certifications (ex. RCM, RMK, LMS, EC, WFA, etc.)
Desired Qualifications
- Prior experience or knowledge of Human Resources and/or payroll.
Knowledge, Skills, And Abilities (KSAs)
- Advanced understanding of HR functions and business processes.
- Advanced knowledge of SuccessFactors product.
- Ability to attentively listen and effectively communicate with clients in order to build relationships.
- Ability to assess and assist clients with existing systems and optimize their solutions using existing knowledge of system functionality and best practice recommendations.
- Ability to work collaboratively as part of a project team, deploying the features and functions of SuccessFactors products as outlined in the Statement of Work.
- Ability to create and deliver presentations.
- Ability to manage time and multiple projects with a high degree of attention to detail.
Competencies
Collaboration
Courage
Excellence
Integrity
Respect
EEO Statement
This description in no way states or implies that these are the only duties to be performed by the employee occupying this position. Employees will be required to follow any other job-related instructions and to perform any other job-related duties requested by their supervisor.
