Connectivity Support Specialist

NextPax is a rapidly growing Travel Tech company and we are seeking highly motivated and results-driven individuals to join our Connectivity Support team in the NL area.

The main goals of this position are to optimize the performance of accommodation partners and distribution channels connected via API, to guide new partners with their API integrations, and to get the best results out of those partnerships. You will work closely with the business teams, Product Managers and development teams. Your main responsibility will be to ensure close contact with the Support teams and API partners on the technical and operational level. You will be asked to directly communicate with API partners regarding technical inquiries.

What the role is about

• Provide Connectivity support on technical, operational and business field
• Manage inbound requests and API partners with the implementation of API integrations.
• Troubleshoot API bugs and issues.
• Drive the QA process by testing new features and functionality.
• Liaise with product manager, developers on product improvements, documentation and testing.
• Responsible for adoptions of API products and functionality
• Work in collaboration with internal stakeholders and training/workshop

Who you are

• Minimum 2 years of relevant working experience
• Excellent English skills both written and spoken
• Strong interpersonal and negotiation skills
• Good project management skills
• Working knowledge of APIs, ability to interpret JSON and XML data
• Good communication and analytical skills
• Solution oriented and result driven
• Ability to multi-task and flexible attitude
• Strong work ethic; self-directed and resourceful
• Proactive, flexible and capable of working independently as well as working in a MultiCultural team
• Database query knowledge (SQL) is a plus.
• Experience in the travel, hotel and/or vacation rental industry
• HubSpot experience is a plus
• Based in the NL area

The offer

You will be part of a team of professionals with short communication lines. The Connectivity Specialist will report to the Team Lead sitting in the Netherlands (EMEA). Working for NextPax means working closely with technical and/or commercial teams of all major online travel companies like Booking.com, Airbnb, Tiket.com, Trip.com, Agoda, Google, Marriott, Expedia, Vrbo and so on.

• Full-time job (40 hours a week);
• International work environment;
• Personal growth and challenging work with endless possibilities;
• Great industry;
• Fantastic colleagues.

About NextPax

Over the years, NextPax has seen rapid growth to become a leading channel manager specializing in providing seamless, two-way connections between property management systems and distribution channels worldwide.

We've been able to work with some of the largest partners in the world, which provided our team with a wealth of experience. We've come to understand, from an inside perspective, the competitive demand of the market, and the subsequent need for enhanced automation and conversion.

If you are a highly motivated and results-oriented individual with a proven track record of success in Technical Support, we encourage you to apply.