Join our team as our
Online Concierge Specialist and become the cornerstone of exceptional customer service delivery. Elevate your career with us today!
Apply Here:forms.gle/7p3Ujcs8A7JNaJUR6
Application Code: JAZZHR
Responsibilities:
- Manage client inquiries 24/7 via Live Chat, concierge email, and contact forms on the Concierge Landing Page
- Provide timely and personalized responses, handling escalated issues with empathy and efficiency for swift resolution and client retention
- Adhere to established escalation procedures, collaborating with the Concierge Team Manager for effective issue resolution
- Proactively engage clients and agents to foster stronger relationships and gather feedback
- Provide additional client support in the absence of Customer Success Managers
Desired Qualifications:
- Minimum 3 years of experience in customer service or administrative roles, preferably in a B2B environment
- 1-2 years of Virtual Assistant experience is required
- Strong background in Customer Service is essential
- Has Subject Matter Expertise in Customer/Client Support
- Experience with eCommerce tools/software like LiveChat, Gorgias, Shopify, Zendesk, Re:Amaze, Freshdesk (preferred)
What We Offer:
- $5USD per hour while you #WorkFromHome
- Full HMO Health Insurance + Dental Coverage
- Company Swag Kits: Get Exclusive Merchandise!
- Generous Paid Time Off
- Performance and Recognition Bonuses
- Holiday Pay & Year-End Bonuses
Apply Here:forms.gle/7p3Ujcs8A7JNaJUR6
Application Code: JAZZHR
- We will only consider applications submitted through the provided Application Link.* Powered by JazzHR
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