Compliance & Customer Service Officer

Power Your Career with Impact!

Ready to energize your career with a role that combines compliance and customer service in the growing energy sector Be a part of the global shift toward sustainability while staying rooted in your home office. Seize the chance to advance your career on an international scale without the need to relocate. This is your opportunity to make your mark, grow professionally, and be part of a global movement toward energy efficiency.

As a Compliance & Technical Customer Support (Solar Sector), your focus will be on reviewing product installation evidence to approve claims related to energy efficiency projects. You'll collaborate closely with clients, providing insights and building strong relationships, while ensuring high standards of compliance and efficiency are met.

Watt's Next Keeping Claims in Check!

• Review product installation evidence to verify and approve claims related to energy efficiency projects.
  
• Check each client's claims every morning and report the quantity to your manager.
  

• Audited/Passed (ready for CX)
  
• Audited/Fieldworker Corrections Completed (ready for CX)
  
• Corrections Required tagged RFI (pushed back from CX)
  
• Audited/Audited by AP (Passed by CX, ready for upload)
  

• Prioritize claim reviews based on discussions with your manager.
  
• Perform claim reviews following Compliance Instructions.
  
• Meet daily/weekly targets for claims reviewed.
  
• Support the team in meeting daily/weekly targets for claims passed.
  
• Highlight areas of opportunity for improvement.
  
• Communicate regularly with clients through written reports and meetings.
  
• Build relationships with clients to achieve creation targets and provide guidance across the claims, methods, and energy efficiency industry.
  
• Perform administrative duties, including generating reports, maintaining records, and approving representatives.
  
• Update and maintain key registers and activity checklists to assist the business in meeting certificate creation target forecasts.
  
• Manage client training requirements and updates regarding scheme changes.
  
• Contribute as a team player by participating in meetings and sharing knowledge and experience.
  

Requirements

Fluorescent with Skills and Expertise!

• Previous experience in a technical customer support role, preferably in an IT/Telecommunications environment.
  
• Preferred experience in the solar sector (e.g., solar panels, batteries, etc.).
  
• Strong technical proficiency with the capability to upskill and operate remotely.
  
• Proficiency in all Microsoft Office applications.
  
• Experience with CRM systems and/or ticketing systems.
  
• Excellent English communication skills, both written and verbal.
  
• Positive, can-do attitude with a willingness to learn.
  
• Mature mindset with the ability to work remotely and autonomously.
  
• Ability to work in a fast-paced environment and prioritize workflow effectively.
  

Benefits

Bright Perks to Power Your Career!

• HMO coverage upon regularization
  
• Competitive salary package
  
• Permanent WFH arrangement
  
• Day shift schedule
  
• Fixed weekends off
  
• Free upskilling through Emapta Academy courses (Want to know more Visit )
  
• Free access to our office gyms (Ortigas and Makati) with a free physical fitness trainer!
  
• Unlimited opportunities for employee referral incentives across the organization
  
• Standard government and Emapta benefits
  
• Total of 20 annual leaves to be used on your own discretion (including 5 credits convertible to cash)
  
• Fun engagement activities for employees
  
• Mentorship and exposure to global leaders and teams
  
• Career growth opportunities
  
• Diverse and supportive work environment
  

About the Client: Shining a Light on Smart Energy Solutions!

Our client is a leader in smart energy-efficient products, specializing in LED lighting that sets the standard in performance and sustainability. Their mission is to help reduce greenhouse emissions with cutting-edge technology that saves energy, reduces costs, and delivers superior reliability. Their innovative solutions span residential, commercial, and industrial sectors, making them a trusted name in the energy industry.

Welcome to Emapta Philippines!

Discover a world of possibilities at Emapta, where your career takes flight in stability and growth. Join a team that thrives on camaraderie, supporting each other to achieve excellence together. Experience the satisfaction of being recognized for your contributions with competitive compensation packages that reflect your skills and commitment. Immerse yourself in a positive work culture that encourages collaboration, innovation, and personal development. We provide you with the platform for your success, empowering you to reach new heights in a supportive and inclusive environment.

With a wide roster of international clients from various industries and a proven track record of success, Emapta offers a stable foundation for your career. Team up with like-minded professionals who are passionate about making a meaningful impact through premium global opportunities at your fingertips. Apply now and create a better future with us.

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