Community Client Success Manager

OVERVIEW:

As a Community Manager, you will be essential in managing and nurturing client relationships across our three key offerings: online courses, the client's AI tool and business advisory services. You'll also take charge of generating new leads through a blend of paid and unpaid media channels. Collaborating closely with the founder, you'll develop and implement marketing strategies across earned, owned, and paid channels, with a strong emphasis on community building and lead generation. Think of yourself as the party host for our brand, making sure everyone is engaged and knows exactly where to go.

• JOB DESCRIPTION / RESPONSIBILITIES:

As Community Client Success Manager you are responsible for the following:

• Client Management:

Manage and nurture relationships across our product lines.

• Oversee client interactions to ensure ongoing satisfaction and growth.

• Lead Generation

: Drive new leads through paid and unpaid media efforts.

• Develop and execute marketing strategies to boost engagement and conversions.

• Community Building

: Build a thriving community through social media, content creation, and email marketing.

• Collaborate on strategies that foster engagement and brand loyalty.

• Technology Management

: Utilize tools like WordPress, ConvertKit, ClickFunnels, Zapier, and more to support your work.

• Data Analysis

: Analyze engagement data to optimize our community and marketing efforts.

• Report on campaign effectiveness and make data-driven recommendations.

• BASIC QUALIFICATIONS:

We are looking for someone who has:

• At Least more than 5 years of experience in community management or digital marketing.

Strong understanding of social media and community-building strategies.

• Experience with paid media campaigns on platforms like Meta and Google.

Familiarity with tech tools like WordPress, ConvertKit, ClickFunnels, and more.

• Excellent communication skills and a collaborative mindset.

A passion for customer-centric brand building.

TYPE OF POSITION, PHYSICAL REQUIREMENTS, & EXPECTED HOURS OF WORK:

• Full Time Position

Work From Home Set up

• Can work between 9AM to 6PM AEST

Laptop / Desktop (Minimum requirements 8 GB RAM, i5 processor & Windows 10)

• Internet Speed (Minimum of 15 MBPS

• SALARY AND BENEFITS:

$8 / hr

• Paid Australian Holidays

Paid Time off Benefits

• Permanent Work from Home

* HMO allowance after 3 months of employment

Job Type: Full-time

Pay: Php40,

• 00 - Php46,000.00 per month