The Command Center Team is the central point of contact for all support, troubleshooting & incident management. The team will liaise with the engineering & application departments to resolve problems or inquiries, both internal and external customers. It will comprise multiple team shifts to handle the 24/7, including holidays and weekends operations.
- Keep track of the customer queries and resolve the issues as early as possible.
Ensure that all alerts, escalations, and issues are attended to, resolved, and documented timely.- Stay well-informed of failures, issues, and business readiness of the company and customers being supported
Update and monitor the regular daily business readiness tracking
- Regular reporting of the day-to-day issues encountered by internal and external stakeholders
Regularly reviewing existing systems and making recommendations for improvements- Work with a team of technical support engineers and specialists.
You will be working on a 24/7 shift (including holidays and weekends).
- Team's best practices and methodologies
Reports directly to the Command Center Engineering Manager of the Platform Department
Graduate of any 4 or 5-year IT-related courses (Computer Science, Engineering, or related field)- Has at least 7 years related experience
Has experience in Linux/Windows servers
- Have experience in keeping track of the customer queries and resolve the issues as early as possible.
Update and monitor the regular daily business readiness tracking- Work with a team of technical support engineers and specialists.
Can work with a team of technical support engineers and specialists.
Job Types: Full-time, Permanent
Benefits:
Company Christmas gift Flextime
Life insurance- Opportunities for promotion
Pay raise
- Promotion to permanent employee
Schedule:
Day shiftSupplemental Pay: Anniversary bonus
* Performance bonus
Ability to commute/relocate:
- Cebu City, Cebu: Reliably commute or planning to relocate before starting work (Required)
Expected Start Date: 08/01/2024
