JOB SUMMARY:A Collector is responsible for contacting customers who have outstanding accounts or unpaid bills and working towards resolving any outstanding balances.
- DUTIES AND RESPONSIBILITIES:
Contact customers with delinquent accounts to discuss payment options and negotiate repayment plans.
- Utilize various communication channels such as phone calls, emails, and letters to reach out to customers and provide them with accurate and up-to-date account information.
Maintain accurate and detailed records of all customer interactions, including payment arrangements, promises to pay, and any disputes or issues that arise during the collection process.- Investigate and resolve discrepancies or disputes related to billing or payments by coordinating with other departments, such as billing or customer service.
Provide excellent customer service by addressing customer inquiries, concerns, and complaints in a timely and professional manner.
- Monitor and review aging accounts to prioritize collection efforts and identify potential risks or trends in non-payment.
Utilize collection software and tools to track, document, and update account status and progress.- Collaborate with internal teams, such as sales or credit departments, to gather relevant information and ensure coordinated efforts in the collection process.
Stay updated on industry regulations and best practices to ensure compliance with legal requirements and ethical standards when collecting payments.
- Meet collection targets and goals set by the organization, maintaining a high level of productivity and efficiency.
Informing management regarding effectiveness of strategies for various accounts.
High school diploma or equivalent; a degree in finance, accounting, or a related field is preferred.
1-2 years of experience in a collections role or a similar position, preferably in a related industry.
- KNOWLEDGE AND SKILLS - REQUIRED:
Proficiency in using computer systems, databases, and collection software.t mathematical skills. Knowledge of collection techniques, strategies, and best practices.
- Familiarity with customer relationship management (CRM) tools and techniques.
Ability to work independently and demonstrate strong self-motivation and accountability.- Strong ethical standards and a commitment to confidentiality when handling sensitive customer information.
Excellent verbal and written communication skills.
With Professional Driver's License and clean driving record; restrictions 1 and 2
Job Types: Full-time, Permanent
Benefits:- Opportunities for promotion
Promotion to permanent employee
Schedule:
Supplemental Pay:
Overtime pay
Performance bonus
