About Atome Financial
Headquartered in Singapore, Atome Financial is building a world-class tech enabled financial services platform that is the best companion of our customers lifetime. As a part of the Advance Intelligence Group, a Series D fintech unicorn and ranked Top 10 on LinkedIn's 2023 Top Singapore StartUps list with over 1,400+ staff worldwide, we are united by a shared vision and purpose: to Advance with Intelligence for a Better Life--for our customers, colleagues and communities.
Atome Financial operates in 5 ASEAN markets (Singapore, Malaysia, Indonesia, Philippines, and Thailand). We have 3 key products:
- Atome BNPL: A leading buy now pay later brand in ASEAN and partners over thousands of online and offline brands
- Atome Card: A paylater anywhere card.
- Kredit Pintar: A leading Indonesia digital lending apps, regulated and supervised by Indonesia's Financial Services Authority (OJK).
Our culture is built on values that are core to who we are and what we stand for:
- We foster an INNOVATION mindset
- We achieve results with EFFICIENCY and excellence
- We take pride in the QUALITY of our work
- We uphold INTEGRITY in all we do
- We embrace COLLABORATION to work across business lines and borders
Job Summary
Email collection support is one of the communication services that is non-voice. It involves handling of product-related challenges, queries, customer concerns and collection of overdue balance. It is a customer service and collection effort combined. It requires not just addressing customer concerns but exhausting collection effort to cure account delinquency.
Job Description
- Daily collection of overdue balance from customers and able to answer customers inquiries via Zendesk email for both SG and PH markets.
- Sending collection emails (pink letters, notice and reminders) to high balance delinquent customers assigned by the team leader or manager.
- Can create communication templates via email to improve collection efficiency.
- Coordinates closely with the collections team in forwarding proof of payment and request for call backs.
- Process request for double deduction and refund manually via lark sheet.
- Inform the Manager to manually transfer case to a collector who are present when customer send the proof of payment.
- Work closely with customer service team on communicating customer's concerns raised in the repayment emails.
- Ensures zero complaints and one-time resolution when responding to emails.
- Will escalate any email complaints received to the Manager and Team Leader for investigation and proper resolution.
Requirement
- Has at least 1 year work experience in Collections scope.
- Preferably with experience in Unsecured Collections or Credit Card.
- College level of any business related course.
- Proficient in using MS Office.
- Resourceful, results-oriented, and patient.
- Excellent analytical and problem solving skills using logical reasoning and analytical methods.
