Collections Supervisor

About the company:

Skyro is a fast-growing fintech company based in the National Capital Region, Philippines. Our mission is to transform the financial services landscape in the Philippines by offering fair and accessible digital financial products. We aim to provide user-friendly lending solutions and superior customer service to all sections of society, promoting financial inclusion and literacy. Founded in 2022 by a team of visionaries, we have the expertise and resources to build best-in-class consumer-centric fintech products.

Backed by Breeze Ventures, a global fintech company based in Singapore, our Philippine operations are powered by Advanced Finance Solutions, Inc. and Jungle Lending, Inc., both registered with the Philippine SEC. As we continue to expand, our team members will have the opportunity to contribute their expertise and talents to a promising international company. Join us on our journey to build a sustainable business and make a difference in the lives of millions of customers.

Responsibilities:

• Create and maintain collections policy and to make sure it was regularly being followed.
• Create, monitor, and update collections report.
• Conduct agent evaluation and coaching.
• Work closely with collections and verification management to achieve the target collections and verification target per month.
• Facilitate huddles, meetings, and calibration.
• Facilitate or assist on training roll-out such as but not limited to new hires training and upskill training.
• Point person for complaint coordination and resolution for collections and verification.
• Assist in screening and hiring of agents.
• Propose improvements for collections and verifications.

Qualifications:

• Have good communication skill in English language.
• Proficient in MS office (Word, Excel and Powerpoint)
• Strong analytical, communication and presentation skills
• With people management experience in Collections environment. Experience with Verification is a plus but not required
• Willing to work on site, weekends and holidays