Position: Collections Specialist
Salary Range: 1,000 USD/mo
Schedule: Tuesday to Saturday - 11:30 am - 8:00 pm EST
Location: Remote - Philippines
Type of contract: Independent Contractor
Our client is looking for a detail oriented and motivated Collections Specialist who will be responsible for overseeing and managing these accounts daily until outstanding balances are cleared either through payment or foreclosure.
Requirements
- 1-2 years of experience in collections with an emphasis on customer service
- Post-secondary education and/or multi-unit management a plus!
- Attention to detail and a high level of accuracy and confidentiality
- Great time management and excellent phone etiquette
- Team player with the ability to build positive working relationships, both internally and externally
Key Responsibilities
- Following standard operating procedures, contact customers via phone, USPS, email, or standard letter to bring accounts to a current status.
- Completes system-assigned tasks within the designated timeframes.
- Review ledgers, notes, and required legal documents to ensure account accuracy.
- Monitors the status of delinquent accounts, via 3rd party systems, (L2L, StorEdge) taking care to see high-priority tasks to completion.
- Research customer inquiries related to billing concerns and misapplied payments, escalating more complex matters through the appropriate channels.
- Understand issues and problem accounts impacting the portfolio and communicate systemic or recurring items to avoid further delinquency
- Processes payments from delinquent customers and negotiates payment arrangements and/or settlements when necessary.
**Only English resumes will be reviewed** 
