Collections Specialist

From Numbers to Success Stories-Unlock Global Financial Potential with Smart Solutions and Savvy Collections!

In the ever-evolving world of financial technology, where every challenge presents a chance to innovate, the role of a Collections Specialist becomes pivotal. Embrace the opportunity to transform financial hurdles into success stories by leveraging advanced technology and strategic processes. As a Collections Specialist, you'll spearhead efforts in optimizing collection strategies, improving financial recovery, and driving industry-leading solutions. Imagine being at the forefront of financial technology, shaping how collections are managed and executed. With this role, you'll not only advance your career but also contribute to groundbreaking financial solutions without leaving your home country. Elevate your professional journey and be part of a dynamic team that's making a real difference in the world of finance.

As the Collections Account Specialist, you will be responsible for:

• Contacting customers via phone and mail to secure payments on past-due loans, determining the reasons for delinquency, and obtaining a commitment to pay or negotiating payment arrangements.
  
• Updating customer accounts in the computer system.
  
• Adhering to established guidelines when determining appropriate collection remedies.
  
• Developing and working through repayment schedules with various alternatives, explaining the consequences of delinquency to customers, and attempting to obtain payments.
  
• Independently resolving client calls regarding payment questions and issues.
  
• Organizing future work and scheduling follow-ups.
  
• Recording and updating full and complete account information to aid in account resolution.
  
• Maintaining established performance metrics.
  
• Complying with policies and procedures as required.
  
• Performing customer service tasks if requested by the Manager.
  

Requirements

Blueprint for Excellence: Skills and Experience to Ace This Role

Important Pre-Requisites:

• A minimum of 3 years of Collections experience with no more than a 3-month gap in employment or Collections work.
  
• Experience working with an outsourcer and handling accounts delinquent for 120+ days.
  
• Strong English communication skills (minimum 9/10 score).
  
• A strong internet connection and use of a laptop during the interview.
  
• At least 1 year of remote work experience with previous employment.
  
• Demonstrated strong negotiation skills during the pre-screen process.
  
• All candidates must confirm their presence for the interview well in advance otherwise, they will be disqualified from the recruitment process.
  

Required Skills & Abilities:

• Previous call center experience.
  
• At least 6 months of experience in collections.
  
• Excellent phone and communication skills.
  
• Strong analytical problem-solving and negotiating skills.
  
• Excellent verbal and written English communication skills knowledge of a second language is a plus.
  
• Ability to work with CRM and call center systems.
  
• Impeccable judgment and acute attention to detail.
  
• Customer service and interpersonal skills.
  
• Ability to multitask in a high-paced environment.
  
• Capability to work independently and efficiently.
  
• Experience in customer service, debt loan collection, consumer lending, or personal loans.
  
• Familiarity with underwriting loans, financial statements, and payroll is a plus.
  

Benefits

Striking Gold: Enjoy Valuable Perks and Opportunities with Us

• HMO coverage upon regularization.
  
• Competitive salary package.
  
• Permanent work-from-home arrangement.
  
• Unlimited opportunities for employee referral incentives across the organization
  
• Standard government and Emapta benefits
  
• Total of 20 annual leaves to be used on your own discretion
  
• Fun engagement activities for employees
  
• Mentorship and exposure to global leaders and teams
  
• Upskilling through Emapta Academy
  
• Career growth opportunities
  
• Diverse and supportive work environment
  

The Pioneers of Progress: Discover the Leaders Shaping Tomorrow's Financial Landscape

Our client is a leading innovator in the financial technology sector, known for transforming financial services through advanced digital solutions. They excel at streamlining transactions and enhancing user experiences with their cutting-edge technology. Their commitment to excellence and innovation has established them as a premier partner for businesses aiming to harness technology for growth. By prioritizing impactful, user-centric solutions, they are at the forefront of shaping the future of financial technology. Joining this dynamic and collaborative environment offers an opportunity to be part of a forward-thinking team dedicated to redefining the industry.

Welcome to Emapta Philippines!

Discover a world of possibilities atEmapta, where your career takes flight in stability and growth. Join a team that thrives on camaraderie, supporting each other to achieve excellence together. Experience the satisfaction of being recognized for your contributions with competitive compensation packages that reflect your skills and commitment. Immerse yourself in a positive work culture that encourages collaboration, innovation, and personal development. We provide you with the platform for your success, empowering you to reach new heights in a supportive and inclusive environment.

With a wide roster of international clients from various industries and a proven track record of success,Emaptaoffers a stable foundation for your. Team up with like-minded professionals who are passionate about making a meaningful impact through premium global opportunities at your fingertips. Apply now and create a better future with us.

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