Position Responsibilities
The Global Collections Specialist is responsible for collections of outstanding accounts receivable dollars from a global customer base and all other aspects of collections, resolving customer billing problems and reducing accounts receivable delinquency. Assist with the developing and preparing reports to executive management. Responsibilities and duties include but are not limited to:- Work with Management to design and implement different structures, strategies, and procedures that will enable to exceed their goals.
- Making outbound collection calls in a professional manner while keeping and improving customer relations.
- Contacts clients prior to payment due date in an effort identify and resolve payment delay matters before the invoice ages past due.
- Resolves client-billing problems, contracts and rescues accounts receivable delinquency, applying good customer service in a timely manner.
- Review and monitor assigned accounts and all applicable collection reports.
- Works with management team of Collections for implementing process improvements and polices that contribute to accurate invoicing.
- Emails/Mail correspondence to customers to encourage payment of delinquent accounts.
- Identify and report to management collection issues attributing to account delinquency.
- Works closely with project managers, sales teams, collections manager, billing and cash posting teams.
- Demonstrated use of effective collections techniques and negotiation skills while keeping and improving customer relations
- Ability to present information clearly and effectively when addressing individuals or groups of people.
- Ensures compliance with applicable internal policies and procedures and regulatory requirements.
- Thorough knowledge of international collection techniques, policies, and procedures
- Strong collaboration skills and ability to coach others and provide constructive feedback
Qualifications
Graduate degree preferred Finance, Business or Accounting. At least three years of global collection experience. Strong understanding of the all accounts receivable processes, including billing and payment. Excellent interpersonal, communication, analytical, written and time management skills.Must have attention to detail with an eye for accuracy.Creative, self-disciplined and capable of identifying and completing critical tasks independently and with a sense of urgency. Proficient with Microsoft Excel. Knowledge of Cost Point, Getpaid applications a plus. Ability to prioritize and work in a fast paced, time sensitive environment. Self motivated and detail oriented.
