JOB SUMMARYThe Collections Officer will handle the day-to-day collection activities of the assigned AFP/SSS Product/s as defined in the Collections Policy and relevant Collections Manual/Memos. A Collections Officer will show consistent implementation and handling of an assigned (or multi-assigned) Collection Core Task/s as designated by and developed for him/her by the Collections Supervisor and/or CCD Manager. These Core Tasks may include any of the following: Payroll Collection, Refunds Management, Delinquent Account, Skip Tracing/CI, Tele-Collections, Collections Admin, or Recovery Collections
- JOB DUTIES AND ESSENTIAL FUNCTIONS
- Collections Activities Implementation
Following the assigned Core Task, ensures that all daily, weekly, monthly, and all time-based Collection activities are executed properly, consistently, accurately, and within schedule as defined in the Collections Policy and all related Collections Manuals and Memos. Specific tasks includes the following:
- Check and monitor the daily reconciliation vs Certificates.
- Counter check billing report if all data are correct and if all releases are included in the ERP.
- Identify the clients with uncollected account and short payment.
- Check the UA/SP schedule against payroll list.
- Identify new UA/SP included in the current schedule based on the schedule submitted to Association of Lending Investors of Pensioners Inc. (ALIP).
- Check and monitor of Accounts reconciliation.
- Classify accounts according to ALIP reason and coordinate to the Branch Head for scheduling of house visit and recommended courses of action.
- For deleted / unclaimed accounts request verification form from AFP Finance Center every two months then endorse to Credit Team for certification of monthly pension for submission to ALIP.
- For deceased and Re-marriage accounts request for death certification and CENOMAR authenticated by NSO for possible write-off.
- Prepare AFP/SSS Delinquent re-billing status
- Prepare AFP Write-off summary
- Adherence to Standard Operations Protocols
Follows the defined Standard Operations Protocols in handling individual work schedules and task assignments as it impacts the overall efficiency and process turn-around-time of the team
Contributes individually to maintaining a stable Operations Service Supply Chain by immediately raising operational concerns and work-related red flags which may impact the team or another functional group within the Operations department
- Records and Documents Upkeep
Ensure on-time and accurate reporting, documentation, filling and storage, and submission of all relevant reports as defined in the Collections Policy and related Collections Manuals/Memos
May be assigned to work with the Collections Supervisor and/or CCD Manager to review relevant Collection's policies, manuals, and Standard Operations Guide to influence operational efficiency and improve bottom-line achievement of Collections KPIs
Job Type: Full-time
Schedule:
Supplemental Pay:
13th month salary
