Overview:
The Collections Associate performs collection activities for pre-delinquent and past due accounts. The position is also responsible for the achievement of set targets and productivity standards collectively with other team members and compliance with policies and procedures.
What you will do:
- Handle collection call outs
- Maintain and update records of loan payments and client information
- Monitor progress of existing loans/dues; coordinates with clients on payments, payments options
- Prepare statements and recon on client's loan
- Writes Collection letter
- Submission of various productivity/collection related reports (end of day)
- Able to strategize to achieve target set
- Address various customer issues
- Evaluate and recommend approval/disapproval of requests for waiver of charges
What we are looking for:
- Bachelor's degree on Finance or other related field is an advantage
- Fresh graduates are welcome to apply
- Proven working experience as collection associates for lending and credit card is an advantage
- Willing to work long hours and during weekend and holidays; shifting schedule
