Collections Associate for Outbound Voice Account- Night shift (Direct Hire Company)

A. PURPOSE OF THE POSITION

As a CBE Collections Associate, you will spend your day on the phone talking with customers reminding them about late or missed payments that will be in all different levels of delinquency. In addition, helping the customer find ways to set up payment solutions to help them get back on track. Inbound and Outbound calling efforts will consist of using effective negotiating and relationship building skills to partner with the customer and help problem solve. As a collections associate you will be representing the client on the phone to the consumer. Therefore, our collection efforts focus on protecting the clients brand reputation thru creating a positive customer experience.

• B. DUTIES AND RESPONSIBILITIES

Collect money thru effective negotiation and relationship building skills
Must be able to retain training concepts through a 3-4 week training program and apply all concepts when starting on the production floor
Intermediate math capabilities to analyze, adjust, and communicate to the customer billing information and different payment options
Ability to communicate in a clear and effective manner with the customer
Effectively adapt to customer situations, including listening skills, ability to empathize, and provide alternative solutions to help resolve the customers issue
Problem solving skills to identify root cause to accurately recommend solutions
Effective negotiation and ability to overcome customer objections
Able to work flexible work schedule, required weekends and holidays as needed
Achieve the schedule adherence and compliance expectations
Meet productivity and call quality standards as set by the business

C. QUALIFICATION

- Must finished at least Senior High School (diploma)

- With minimum 6 months call center experience (Inbound and outbound voice)

- Required skills for Outbound, negotiations, computer literate, call handling, customer service

- Amenable to work onsite

Job Type: Full-time

Pay: Php20,

• 00 - Php25,000.00 per month
  
  Benefits:
• Health insurance

Paid training
Schedule:

• 8 hour shift

Evening shift
Supplemental pay types:

• 13th month salary

Commission pay

• Overtime pay

Ability to commute/relocate:

• Taguig City: Reliably commute or planning to relocate before starting work (Required)

Education:

• Senior High School (Required)

Experience:

• call center: 1 year (Required)

Language:

• English (Required)

Application Deadline: 05/13/2024
Expected Start Date: 05/13/2024