Accounts Receivable Specialist
Overview
We are looking for a self-driven and competent AR Specialist to join our team! This position requires strong organizational skills, with the ability to prioritize and meet deadlines. The candidate will be detail-oriented and accurate, display strong verbal and written communication skills, and work well in a fast-paced environment. As a member of the team, you will report to the Accounts Receivable Supervisor & Manager.
The candidate will receive plenty of training to meet the required responsibilities. The candidate will need to work from 8:00PM to 5:00AM, Tuesday through Saturday (subject to change) and follow the U. S. holiday schedule while still receiving compensation for Philippine holidays.
Job duties include, but are not limited to:
- Complete a daily call count of at least 35 a day.
- Contact customers and discuss their overdue payments.
- Handling inbound calls.
- Monitor unpaid accounts daily.
- Identify outstanding accounts receivables for follow up via email and paper mail.
- Investigate historical data for debts and bills to determine payment patterns.
- Take actions to encourage timely payments, up to and including outside collections.
- Process payments and refunds (via credit cards, ACH, paper checks, flooring)
- Resolve billing issues and customer inquiries.
- Resolve customer credit issues (NSF checks, changed ACH information)
- Contact clients via email and voice call to discuss their overdue payments and build relationships.
- Update account status records in accounting and customer management system
- Prepare and present reports on collection activities and progress.
Candidates must meet the following requirements:
- Proven experience as a Collection Specialist or similar role.
- Strong English-speaking skills.
- Excellent knowledge of billing procedures.
- Knowledge of various collection techniques.
- Working knowledge of Google applications and Net Suite is a plus.
- Comfortable working with targets and meeting deadlines.
- Problem-solving and critical-thinking skills.
- College graduate.
- Accounting Experience is a plus.
