Job Descriptions:- Make collection calls and accurately note correspondence. Responsible for contacting customers who are delinquent in the repayment of their loans, obtaining payments, commitment agreements, or establishing a repayment plan. Act as a liaison between the creditor and customer, effectively managing overdue accounts.
Has a Leadership skill- Provide professional customer service regarding collection issues.
Process and review account payments.
- Monitor and maintain assigned accounts.
Meet department-defined goals.- Perform other assigned tasks and duties as necessary.
Enlist the efforts of supervisors/management when necessary to accelerate the collection process.
- Communicate and follow up effectively with customer accounts in a timely manner. Additional duties include phone and email communication and maintaining a variety of organizational databases. Ensure all collection calls are accurately notated, follow state and federal debt collection laws, and adhere to company policies and procedures.
Minimum of 2 years of experience in Collection/Collector role.
- Strong attention to detail and computer proficiency.
Excellent time management skills with the ability to multitask and prioritize work.- Working knowledge or willingness to learn company policies and procedures; ability to manage stress in a BPO environment.
Good work ethic and a strong sense of responsibility and commitment to work.
- Ability to work in a fast-paced, goal-oriented collections department with fast typing skills.
Working knowledge of Microsoft Office programs.- Excellent communication and comprehension skills.
On-site Office Location: Davao City, Philippines.
Job Types: Full-time, Permanent
Pay: Php25,- 00 - Php30,000.00 per month
Benefits: - Additional leave
Life insurance
Schedule:
Fixed shiftSupplemental Pay: Overtime pay
* Performance bonus
