Job Summary :
The Collection Specialist is responsible for contacting clients and customers to secure payment for overdue bills, loans, or other payments. They utilize communication, negotiation, and problem-solving skills to resolve outstanding debts and maintain positive relationships with clients.
Responsibilities :
- Contact clients or customers to discuss overdue payments and negotiate payment plans or settlements.
Document all communication and payment arrangements accurately in the company's system.- Investigate and resolve discrepancies in payments or billing issues.
Follow up with clients to ensure payment deadlines are met.
- Handle incoming calls and correspondence regarding account inquiries or disputes.
* Maintain a professional and courteous demeanor when interacting with clients
- Analyze delinquent accounts and recommend actions, such as sending to collections or legal proceedings if necessary
Job Type: Full-time
